Online Survey Software Market by Industry (Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance) - Global Forecast 2024-2030

[183 Pages Report] The Online Survey Software Market size was estimated at USD 6.66 billion in 2023 and expected to reach USD 7.35 billion in 2024, at a CAGR 11.54% to reach USD 14.31 billion by 2030.

Online survey software is a tool that allows individuals and organizations to create, conduct, and analyze surveys over the Internet. This digital platform facilitates data collection from targeted respondents by providing a range of question types and survey designs that can be customized per the research needs. These tools are designed to collect data and feedback efficiently from a targeted audience for various applications such as market research, customer satisfaction assessment, employee engagement, and academic research. The reach of online survey tools spans globally, enabling cross-cultural and international survey campaigns with instantaneous results and analytics. The surge in demand for real-time data analytics and feedback for business decision-making and the rapid adoption of cloud-based services has expanded the usage of online survey software. In addition, the growing importance of customer experience and retention in competitive business environments has promoted the need for online survey software. However, data privacy concerns, the complexity of adhering to different regulations worldwide, and high competition from many existing platforms can limit the adoption of online survey software. Nevertheless, the ongoing development advanced data analysis features using machine learning algorithms for predictive insights.

The Americas represents a rapidly developing online survey software market driven by a culture that heavily emphasizes consumer feedback and data-driven decision-making. The demand is propelled by various sectors, including healthcare, retail, and tech industries, continually seeking to enhance customer experience. Latest investments are pouring into AI integration for smarter surveys, and patent filings for advanced analytics echo this trend. Across the European Union, regulatory compliance has become paramount for online survey software, influencing buyer behavior to prioritize data security. Vendors in the EMEA region are investing in solutions that offer mobile-responsive designs and multilingual support to accommodate the diverse population. The Middle East and Africa present an emerging online survey software market with accelerated digital transformation. In Africa, rising mobile penetration has made mobile-first survey solutions particularly attractive as firms seek to access consumer insights across widespread geographic areas. The Asia-Pacific highlights its focus on integrating online surveys with social media platforms, indicating a trend towards more interactive and socially inclined survey methods. The vast population and surging internet usage show a demand for cost-effective and scalable solutions, particularly for startups and local businesses looking to expand their reach.

The market dynamics represent an ever-changing landscape of the Online Survey Software Market by providing actionable insights into factors, including supply and demand levels. Accounting for these factors helps design strategies, make investments, and formulate developments to capitalize on future opportunities. In addition, these factors assist in avoiding potential pitfalls related to political, geographical, technical, social, and economic conditions, highlighting consumer behaviors and influencing manufacturing costs and purchasing decisions.

• Market Drivers
  • Increasing Penetration of the Internet and the Availability of High-Speed Internet Connections
  • Growing Need for Research-Based Approach to Understanding Consumer and Employee Insights
  • Potential Demand Owing to Benefits such as Low-Cost, Quick Analysis, and Accuracy
• Market Restraints
  • Increasing Concerns Over Inappropriate and Misleading Questions
• Market Opportunities
  • Emerging Integration of Various Analytics, AI, and Machine Learning with Online Software
  • Growing Adoption of Online Survey Software in Clinical Research & Life Sciences Studies
• Market Challenges
  • Complexity in Adding Human Touch for Projecting Emotions

• Industry: Significant usage of online survey software in consumer goods and retail industry

  The aerospace and defense industry requires online survey software that emphasizes security and compliance with regulatory standards. Surveys focus on product feedback, supply chain management, and employee satisfaction within highly regulated environments for the aerospace and defense industry. Automotive and transportation industries benefit from survey software that can handle complex logistics and customer experience feedback. These surveys may include dealer evaluations, product safety feedback, and transportation service assessments. Banking, financial services & insurance sector values survey software with high levels of security and adherence to financial regulations. Surveys often focus on customer satisfaction, regulatory compliance feedback, and risk assessment. Building, construction, and real estate sectors use online surveys for project feedback, client satisfaction, and market analysis. The preference is for user-friendly interfaces that accommodate respondents of varying tech literacy. Consumer goods and retail companies prioritize survey software that excels in market research, brand tracking, and consumer behavior analysis. Preference leans towards platforms with advanced analytics and omnichannel distribution capabilities. Educational institutions require survey tools for course evaluations, alumni feedback, and educational research. Platforms offering educational discounts and simple interfaces for academic users are preferred. For energy and utilities, survey software must secure and support environmental compliance. Surveys often cover infrastructure planning feedback and consumer satisfaction. The government and public sector demand survey solutions catering to broad demographics and enabling civic engagement. Surveys in the healthcare and life sciences focus on patient experience, clinical research, and compliance with health standards. Information technology companies utilize surveys for product feedback, IT service management, and employee engagement. Preference is towards tools that can integrate with other tech platforms and provide real-time analytics. The manufacturing sector uses online survey software for quality control, supplier evaluations, and process optimization. Manufacturers prefer platforms with capabilities for supply chain visualization and real-time feedback implementation. Media and entertainment industries seek survey platforms that gauge public opinion, audience engagement, and content preferences. Telecommunication companies require survey software for network service feedback, product development insights, and customer loyalty assessment. Travel and hospitality benefit from survey tools that measure customer satisfaction, service quality, and post-travel feedback. The travel and tourism industry prefers platforms with quick feedback loops and customizable survey branding.

The porter's five forces analysis offers a simple and powerful tool for understanding, identifying, and analyzing the position, situation, and power of the businesses in the Online Survey Software Market. This model is helpful for companies to understand the strength of their current competitive position and the position they are considering repositioning into. With a clear understanding of where power lies, businesses can take advantage of a situation of strength, improve weaknesses, and avoid taking wrong steps. The tool identifies whether new products, services, or companies have the potential to be profitable. In addition, it can be very informative when used to understand the balance of power in exceptional use cases.

The value chain of the Online Survey Software Market encompasses all intermediate value addition activities, including raw materials used, product inception, and final delivery, aiding in identifying competitive advantages and improvement areas. Critical path analysis of theOnline Survey Software Market identifies task sequences crucial for timely project completion, aiding resource allocation and bottleneck identification. Value chain and critical path analysis methods optimize efficiency, improve quality, enhance competitiveness, and increase profitability. Value chain analysis targets production inefficiencies, and critical path analysis ensures project timeliness. These analyses facilitate businesses in making informed decisions, responding to market demands swiftly, and achieving sustainable growth by optimizing operations and maximizing resource utilization.

The regulatory framework analysis for the Online Survey Software Market is essential for ensuring legal compliance, managing risks, shaping business strategies, fostering innovation, protecting consumers, accessing markets, maintaining reputation, and managing stakeholder relations. Regulatory frameworks shape business strategies and expansion initiatives, guiding informed decision-making processes. Furthermore, this analysis uncovers avenues for innovation within existing regulations or by advocating for regulatory changes to foster innovation.

The market share analysis is a comprehensive tool that provides an insightful and in-depth assessment of the current state of vendors in the Online Survey Software Market. By meticulously comparing and analyzing vendor contributions, companies are offered a greater understanding of their performance and the challenges they face when competing for market share. These contributions include overall revenue, customer base, and other vital metrics. Additionally, this analysis provides valuable insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance, and amalgamation traits observed over the base year period studied. With these illustrative details, vendors can make more informed decisions and devise effective strategies to gain a competitive edge in the market.

The FPNV positioning matrix is essential in evaluating the market positioning of the vendors in the Online Survey Software Market. This matrix offers a comprehensive assessment of vendors, examining critical metrics related to business strategy and product satisfaction. This in-depth assessment empowers users to make well-informed decisions aligned with their requirements. Based on the evaluation, the vendors are then categorized into four distinct quadrants representing varying levels of success, namely Forefront (F), Pathfinder (P), Niche (N), or Vital (V).

• SurveyMonkey Launches Instant AI Survey-Maker

  SurveyMonkey unveiled "Build with AI," an innovative survey design feature within its Genius suite, integrating OpenAI's GPT-3 technology. This tool aims to transform users' feedback goals into fully-fledged surveys, streamlining the survey-creation process significantly. [Published On: October 25, 2023]

• Zappi and Circana Partner on Survey Tool

  Circana, previously known as IRI and The NPD Group, joined forces with Zappi, a customer insights firm. This innovative tool promises to empower small to medium-sized consumer packaged goods (CPG) brands with streamlined access to actionable insights from verified omnichannel purchasers. Launching with four meticulously predesigned surveys, the tool is designed to evolve with additional surveys being rolled out periodically. [Published On: August 31, 2023]

• Voxco Acquired by Investment Firm TAP

  Canadian survey software developer Voxco entered into a new chapter with its acquisition by TAP Software Holdings, overseen by Terminus Capital Partners, for an undisclosed amount. With the acquisition, the company aims to continue innovation and bolster the value offered to customers, employees, and stakeholders. [Published On: March 14, 2023]

The report delves into recent significant developments in the Online Survey Software Market, highlighting leading vendors and their innovative profiles. These include Alchemer, LLC, Birdeye Inc., Campaign Monitor by Marigold, Cisco Systems, Inc., Dobility, Inc., FORM, Inc., Forsta Group, Google LLC by Alphabet Inc., Inqwise, JotForm Inc., Medallia, Inc., Nextiva, Inc., Nicereply, NIPO, Qualaroo, Inc., Qualtrics International Inc., QuestionPro Inc., Sogolytics, Surveylegend, SurveySparrow Inc., Toluna, Inc., Typeform S.L., UNICOM Systems, Inc., WorkTango Inc., and Zoho Corporation.

This research report categorizes the Online Survey Software Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Industry
  • Aerospace & Defense
  • Automotive & Transportation
  • Banking, Financial Services & Insurance
  • Building, Construction & Real Estate
  • Consumer Goods & Retail
  • Education
  • Energy & Utilities
  • Government & Public Sector
  • Healthcare & Life Sciences
  • Information Technology
  • Manufacturing
  • Media & Entertainment
  • Telecommunication
  • Travel & Hospitality

• Region
  • Americas
    • Argentina
    • Brazil
    • Canada
    • Mexico
    • United States
      • California
      • Florida
      • Illinois
      • New York
      • Ohio
      • Pennsylvania
      • Texas
  • Asia-Pacific
    • Australia
    • China
    • India
    • Indonesia
    • Japan
    • Malaysia
    • Philippines
    • Singapore
    • South Korea
    • Taiwan
    • Thailand
    • Vietnam
  • Europe, Middle East & Africa
    • Denmark
    • Egypt
    • Finland
    • France
    • Germany
    • Israel
    • Italy
    • Netherlands
    • Nigeria
    • Norway
    • Poland
    • Qatar
    • Russia
    • Saudi Arabia
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • United Arab Emirates
    • United Kingdom

1. Market Penetration: This section thoroughly overviews the current market landscape, incorporating detailed data from key industry players.
2. Market Development: The report examines potential growth prospects in emerging markets and assesses expansion opportunities in mature segments.
3. Market Diversification: This includes detailed information on recent product launches, untapped geographic regions, recent industry developments, and strategic investments.
4. Competitive Assessment & Intelligence: An in-depth analysis of the competitive landscape is conducted, covering market share, strategic approaches, product range, certifications, regulatory approvals, patent analysis, technology developments, and advancements in the manufacturing capabilities of leading market players.
5. Product Development & Innovation: This section offers insights into upcoming technologies, research and development efforts, and notable advancements in product innovation.

1. What is the current market size and projected growth?
2. Which products, segments, applications, and regions offer promising investment opportunities?
3. What are the prevailing technology trends and regulatory frameworks?
4. What is the market share and positioning of the leading vendors?
5. What revenue sources and strategic opportunities do vendors in the market consider when deciding to enter or exit?